Frequently Asked Questions

How do I cancel my gym membership with CancelMyGym?

Simply fill out the cancellation form on our homepage, make your payment, and we'll handle the rest! We'll send the necessary cancellation letter to your gym and keep you updated on the process.

How long does it take to cancel my membership?

The cancellation process typically takes between 3 to 5 business days, depending on your gym's specific policies and processing time.

What information do I need to provide?

You will need to provide your full name, email address, gym name, membership ID, and your signature. Additional details like your address may be required depending on your gym's cancellation policy.

Is my payment information secure?

Yes, your payment information is secure. We use Strip, a trusted third-party payment processors to handle all transactions, ensuring that your financial data is protected.

Can I get a refund if my gym doesn't cancel my membership?

If your gym fails to process the cancellation after we've sent the necessary documents you can contact us and we will provide you a full refund.